FAQ - Mfgstar Import & Export

Our MOQ varies by product. For standard products, MOQ is typically 1 unit. For customized or bulk orders, MOQ may be higher. Please contact us for specific product requirements. We always try to accommodate smaller orders when possible, especially for first-time customers.

Yes, we offer comprehensive OEM and ODM services. We can customize product specifications, colors, logos, and packaging according to your requirements. Our engineering team will work with you from design to production. Typical customization projects take 4-8 weeks depending on complexity.

We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal (for small orders). Standard payment terms for new customers is 30% deposit, 70% balance before shipment. Established customers may qualify for improved payment terms.

Lead time depends on product type and order quantity. Standard products ship within 2-4 weeks after order confirmation. Customized orders typically require 4-8 weeks. Large orders may take longer. We always provide accurate lead time estimates with your order confirmation and keep you updated throughout production.

All products come with a 12-month warranty covering manufacturing defects. We maintain ISO9001 quality management system and CE certification. Every unit undergoes rigorous testing before shipment. We also provide pre-shipment inspection reports and can arrange third-party inspection if required.

Absolutely! We welcome factory visits by appointment. Our facility is located in Jinan, Shandong Province, China. We can arrange airport pickup and accommodation assistance for international visitors. Please contact us at least 2 weeks in advance to schedule your visit and allow us to prepare a comprehensive tour.

We offer comprehensive after-sales support including installation guidance. For complex machinery, we can send technical engineers to assist with installation and training (travel costs additional). We also provide detailed installation manuals and video tutorials. Most equipment is designed for easy installation by your local team.

Our products carry CE certification for European markets. We also maintain ISO9001 (Quality Management), ISO14001 (Environmental Management), and have obtained various product-specific certifications. We continuously update our certifications to meet evolving market requirements. Contact us for specific product certifications.

We offer multiple shipping options: FOB (Free on Board) and CIF (Cost, Insurance, and Freight) for sea freight, as well as air freight for urgent orders. We work with trusted shipping partners to ensure safe and timely delivery. Shipping costs vary based on destination, weight, and volume. We handle all export documentation.

Yes, we accept sample orders for most products. Sample costs are typically higher than bulk pricing due to individual handling. Sample shipping costs are borne by the buyer. For qualified bulk orders, sample costs can be credited toward the final order. Contact us to request samples and pricing.

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