Comprehensive after-sales service and support for all our products
We offer multiple shipping options to meet your needs and budget.
All products are carefully packaged to ensure safe transit.
Typical delivery times by shipping method.
Stay informed about your shipment status throughout the journey.
Shipping times are estimates and may vary based on destination, customs clearance, and carrier schedules. We work with trusted logistics partners to ensure timely delivery.
All Mfgstar products come with comprehensive warranty coverage.
Our warranty covers the following:
| Component | Status | Notes |
|---|---|---|
| Motor & Engine | Covered | 12 months |
| Structural Parts | Covered | 12 months |
| Electrical Components | Covered | 12 months |
| Consumables & Wear Parts | Not Covered | Blade, belts, filters, etc. |
| Damage from Misuse | Not Covered | Improper operation |
We respond to warranty claims within 24 hours. Replacement parts are typically shipped within 3-5 business days. For complex issues, our technical team will provide remote or on-site support.
Products may be returned under the following conditions:
Follow these steps to initiate a return:
Email mfgstarservice@hotmail.com with order number and issue description
Receive return authorization and shipping instructions
Return product in original packaging with all accessories
Refund processed within 7 business days of inspection
Once we receive and inspect the returned product, refunds are processed within 7 business days. The refund will be credited to your original payment method. Bank transfers may take an additional 5-10 business days to reflect in your account.
Monday - Friday
9:00 AM - 6:00 PM CSTFactory & Office
Jinan, Shandong, ChinaOur support team is ready to help you with any questions or concerns.
mfgstarservice@hotmail.com